Billing System Updated at Water District

By Vicki Hawkins, Office Manager

After many years of postcard billings, Diamond Lake Water and Sewer District recently upgraded to laser printed statements sent out in an envelope. The new billings provide an opportunity to include important information including water-saving tips and consumer confidence reports. Several postcards a month were "lost in the mail" and complaints were also received concerning lack of privacy with the open mailings. Return envelopes are not included since more than half pay by coming into the office, dropping payments into the door slot or using bank-issued checks.

On December 6, Troy Tatge was hired as Maintenance Service Assistant. He is in the process of being trained for Water and Sewer Treatment Operator certification.

A public hearing was held at the office on December 27, 2006 requesting a rate increase of $1 each on water and sewer services - $32.50 for water and $17.50 for sewer totaling $50 per month. Two customers attended and were in general agreement that rates must be increased due to District overall insurance coverage rising 60% in 2006, increased fuel costs due to elevated gas prices including energy surcharges on all deliveries, a 40% increase in employee health benefits, higher postage and printing costs annually for the new statements.

If you have any concerns or suggestions Commissioner meetings are the first and third Wednesday of each month at 10:00 am in the District Conference Room. Commissioners for the District are Ray King (’07), Dick Swan (’09) and Bob Graham (’11).

Office hours are Monday through Friday from 9:00 am to 1:00 pm. Maintenance Personnel are available seven days a week from 8:00 am to 4:30 pm or for after-hour emergencies call Buck Cole at 671-1387 or Troy Tatge at 671-6960.